FAQ


Do I need a DVD Ripper?

A. If you rent DVDs and use PSP,iPod,iPhone,Zune...Yes you need it.

Q. Will my license ever expire?

A. Your license will never expire.


Q. Are there any annual fees or other hidden charges?

A. There are no annual fees and no hidden charges. You only pay what you see on the order page.


Q. If I purchase this program can I install it on my home computers and my work computer?

A. Yes, you just need to download the setup file to your other computers and simply install the program. You will not be charged extra.


Q. Is online ordering secure?

A. Yes, it is very secure. Our secure server software encrypts all of your personal information. This prevents your information from being viewed by unauthorized parties as it is transmitted over the Internet.

Q. It is really hard to edit converted DVD files. What do I do?

A. After you set the output format to DVD, click Advanced Options, select the DVD tab, and choose the Flowing method. It's very easy!

Q. Can I Purchase DVD Ripper Pro without a Credit Card?

A. Yes. You can easily make payment using the following methods:

  • International Money Orders
  • US or UK checks
  • Pro-forma Invoice by Check or Wire
  • Paypal

If you have a credit card, but do not want to use it online, you can still buy using:

  • Credit card by phone
  • Credit card by fax

Q.Is it safe to order online?

A. Regnow (who is the e-commerce partner for Movkit) has an order process that is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet.

Q.How long will it take to process my order?

You will receive a confirmation for your transaction immediately after you place your order online. You will also receive a confirmation by email that will contain all of your order data including your invoice or receipt.
An order request will also be sent to our database by email. (This will take hours or more to process by Regnow). As soon as we received the order request, the ultimate confirmation will be sent to you via email containing the link of the downloadable "exe" file and the Registration Code for installation.
If you do not receive an order confirmation after you have submitted your order, please contact with our "Customer Relationship Management"

Q.Which license type is right for me?

We've several license type for different users, such as Single-User Personal License, Single-User Commercial License, Multiple-User License, etc.

All sales are final. Once the registration details and download instructions have been issued, they cannot be cancelled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist within the first 30 days of purchase.

Q. If I can't find my question here!

A. Please contact us at Support@BestDVDRipperPro.com with your queries. You could also fill in our feedback form, so we can quickly help you.